Privacy

Last updated: May 2026

Who we are

File Nest is operated by File Nest Ltd in New Zealand. Contact: hello@filenest.co.nz.

What we collect

  • Account information: name, email, phone (optional), profile photo.
  • Property documents you upload (LIM, Title, S&P, building reports, etc.).
  • Buyer form-fills: name, email, phone (optional), and the listings you accessed.
  • Compliance metadata: timestamps, IP address, user agent for every document view and download.
  • Billing: handled by Stripe; we do not store card numbers.
  • Authentication: handled by Clerk.

Why we collect it

We need this to deliver the service: route documents to buyers, alert agents, generate vendor dashboards, produce REA-compliant audit logs, and bill correctly.

Where it lives

Convex Cloud (US region) for our database and file storage; Clerk (US) for auth; Stripe (AU/US/EU) for payments; Resend (US/EU) for email; Anthropic (US) for AI summarisation of documents you upload.

Your rights (Privacy Act 2020)

You can ask us at any time to see, correct, or delete the personal information we hold about you. Email privacy@filenest.co.nz and we'll respond within 20 working days. Deletion is honoured within 30 days, except where we are required to retain audit records for REA compliance.

REA + Privacy Act compliance

Every document access is logged. Agents and agency admins can download the audit log on request. The REA Sale & Purchase Agreement Guide and Code of Conduct Guide are emailed to every buyer the moment they unlock a file pack.

Cookies

We use essential cookies for authentication and to remember your preferences. We do not use third-party tracking cookies.

Breaches

In the unlikely event of a notifiable privacy breach, we will notify affected people and the Office of the Privacy Commissioner within the timeframes set by the Privacy Act 2020.